GAVID009 – A Simple Process for Reducing Refunds and Chargebacks

October 2018

Summary

*Budget for 1% refunds/chargebacks

*Miscommunication- #1 cause

*Communication:

1. Listening
2. Going above and beyond to make sure communication is super clear

*Frequent refunds and chargebacks??

1. Working for the wrong people-work for the right people/decent human being-do your research
2. Not good at what you do yet

*Protection

1. Sell what you know and your confidence: Be up front that you will do frequent check-ins due to unknowns because its a new product
2. Small deposit up front from client

*Process to prevent refunds/chargebacks:

1. Work/sell to the right people at the right price
2. Clear project plan
   1. steps/process written out
3. Communication
   1. Be active
   2. Meet often for check-ins
   3. Have them approve and sign off on all parts of the project